Have you ever had a consumer complaint against a company regarding payment that lingered on for nearly a year? Hope that never happens to any of you. I just finally got it resolved this morning.
I was a customer of Phillips 66 Gasoline company since 1988. Some of you weren’t even born yet! But yes, never an issue. In the last year with gas prices escalating, I paid special attention to our monthly bills. The Babe and I used the same account, and I paid the balance off every month. Last year, July of 2021, the bills went up over $100 a month. Now, they’re even higher, although we now each pay at the pump as we individually fill up whichever vehicle we’re driving.
In July, I paid the bill through First National Bank’s Bill Pay feature. Always reliable. Late last summer, the oil company switched from in-house credit to Synchrony Credit. Not good. Not good at all.
At first, I gave them the benefit of the doubt. The only way to resolve anything was phone only. And hold on forever until you’re sure you’re on IGNORE, not HOLD. That puts you in an immediate bad mood, holding on for 20 minutes. I secured what was needed from my bank – numerous times. I got the credit, then a month or two later, bam. They added the amount of $214 + change back on to my account, saying I didn’t provide them with what was needed. Wow.
I can tell you, they no longer care how long you’ve been a customer. They no longer care you cut up your credit card. They often cut your call off in the middle of talking. You have to start over with the hold/ignore cycle. Aggravating as heck.
I received a message from Synchrony again I needed to provide more information. I called the number, finally with an extension number, and talked to a lady I could understand. Bonus! She actually investigated my account and told me they applied it to my BP VISA card. Which I’ve never had. At last! They made a boo-boo! Vindicated, after all this time! I was about ready to celebrate a one year anniversary with that $214.++ balance. (Sarcasm font used).
Cue Etta James’ At Last. Finally! I found a decent customer service rep.
As we go throughout the rest of the day, let’s be pleasant with customer service reps. While searching for “service” stock photos, mostly baristas appear. Isn’t that crazy, what we’ve become? You won’t see a clerk at a department store as an example, either. My, how things have changed. A lot of years have passed between seeing Grandma Jewell standing behind the glass candy display counter at the family drug and sundries store, and Mr. Chase working in the pharmacy, compounding drugs. Grandma knew every kid in South Omaha. And they respected her, too. She was just that way. What fond memories I have of her!
I’m off to a meeting now, hope you all have a wonderful Monday. I’m having one, it will just get better. Make it a sunny day where you are. See you tomorrow!