Customer Service is a dream when you receive it. And a nightmare when you don’t. It’s even worse when they don’t believe you paid your bill in July. Yes, July of 2021. I’ve already provided verification from the bank for the online bill payment. Just around Labor Day. And yet, Phillips 66 tries to tell me I did not provide info even though the bank did. They want it faxed to them. Again. I asked the lady how does that help me know you’ll pay attention to it this time? No notification on the fax cover sheet or anything. So no wonder they lost it. But to treat me like a person who doesn’t pay their bills, not wise. I will no longer do business with Phillips 66. That makes me very sad, I did for over 31 years.
It reminds me of about ten years ago, my good credit record allowed me to have a lower interest rate at the old Sears Department Store. I received that account with the divorce, and I was able to use it for a credit rating when I hadn’t worked. It was valuable. I cancelled it after the Babe and I received a letter stating Sears would raise our interest to 18%. It wasn’t because of anything we did or didn’t do. We were still stellar customers. They just had to raise everyone’s. Well, we know how that turned out. Sears went under. Probably because people like myself decided they’d take their business elsewhere. Sad, really.
I am grateful for good customer service. And, it’s even better when an issue is resolved. I’m also grateful for the good credit I’ve enjoyed for decades. We are happy to have such a good record, and it wasn’t easy to do. We persevered, and are doing fine. What a blessing.
There was another customer service snafu that affected our household today. This one had to do with prescriptions being transferred from one entity to another. The former pharmacy was stellar in their performance. The new one performed poorly last month, splitting my order between two stores. This time, I opted to have them placed in bubble packs as they were previously and delivered. I had to check several times about the delivery, was told someone had to be home. We were. Several hours later, I called because I hadn’t taken any meds all day, waiting for the delivery. It had not been taken with the driver. Holy smokes.
Long story, short story, no lives were lost in either incident. I’m not happy with myself for being human and getting angry, but wow. The possibilities to get things right abound. The possibilities to get things wrong exists, and unfortunately, take a front seat at the least opportune moment. Two perfect storms formed today. Hope that’s the end of the bad luck and life lessons now. We’re ready for less aggravation for sure.
On the NaNoWriMo front, things are going along. I did another 1,667 words again today. The subject matter is tougher the more chapters I write, and it’s emotional. It will be more difficult as the time goes on. I’m still on target, though, and should be able to maintain the pace. There are numerous Facebook groups and ways to communicate with fellow writers. Two young women have little kids. I have to admire their persistence and dedication. At their ages, I had the energy to study late, get up early, and keep weird hours, too. I hope they do well, too.
Tomorrow will the the first morning all week I’ll get to stay home and get right to work. I’m behind on advertising our Veterans Day Dinner and Resources Info. Must catch up tomorrow. And Friday night is a Guitars for Vets Fundraiser supporting Toys for Tots. Great organizations in need of support. It’s going to be a fun night. Thanks for catching up today, we’ll get started early and will see you again tomorrow. Be Safe out there.
Kathy Raabe 